Welcome to Daymoon Play Therapy
Privacy & Terms
Last updated: 22 August 2026
1. Who we are
This website is operated by Daymoon Play Therapy, a sole-trader play therapy practice based in the United Kingdom.
The person responsible for deciding how and why your personal information is collected and used is the data controller.
ICO Registration Number: ZB608033
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: nathalie@daymoonplaytherapy.com
2. What personal information we collect
We may collect personal information when you contact Daymoon Play Therapy through this website, including information that you choose to provide in an enquiry.
This may include:
Your name
Your email address
Your telephone number, if you choose to provide it
Information contained in your enquiry or message
Information about the child or young person you provide, where relevant to your enquiry
Any other information you voluntarily provide to us
Because Daymoon Play Therapy provides play therapy services, enquiries may sometimes contain sensitive information about a child's or young person's health, wellbeing, emotional needs or personal circumstances.
Please do not include detailed or highly sensitive information in the website contact form unless it is necessary for your enquiry.
We also receive limited technical information when you visit the website, such as information about your device, browser and IP address. Some of this information may be collected automatically by the website and its hosting or security services.
3. How we use your personal information
We may use the information you provide to:
Respond to your enquiries.
Provide information about Daymoon Play Therapy and its services.
Communicate with you about potential or existing therapy services.
Arrange and manage communication relating to therapy services.
Maintain appropriate professional and client records where you become a client.
Meet legal, professional and safeguarding responsibilities.
Protect the security and proper functioning of the website.
Respond to complaints or requests concerning your personal information.
We will only use your personal information for purposes that are lawful and appropriate.
4. Lawful basis for processing
UK data protection law requires us to have a lawful basis for collecting and using personal information.
Depending on the circumstances, Daymoon Play Therapy may rely on one or more of the following lawful bases:
Consent, where you have given consent for your information to be used for a specific purpose.
Contract, where processing is necessary in connection with providing services you have requested.
Legal obligation, where processing is necessary for compliance with a legal requirement.
Legitimate interests, where processing is necessary for the legitimate interests of Daymoon Play Therapy and those interests are not overridden by your rights and freedoms.
Vital interests, where processing is necessary to protect someone's life in an emergency.
The lawful basis used will depend on the particular circumstances and the reason why the information is being processed.
5. Sensitive and health information
Play therapy may involve information concerning a child's or young person's health, emotional wellbeing or other sensitive personal circumstances.
Some of this information may constitute special category personal data under UK data protection law.
Where special category data is processed, Daymoon Play Therapy will ensure that an appropriate lawful basis under Article 6 of the UK GDPR and an appropriate condition under Article 9 are identified.
Such information will only be collected and used where it is necessary and appropriate for providing services, safeguarding, meeting professional responsibilities, complying with legal requirements, or another lawful purpose.
Health information is classed as special category data under UK data protection law and requires additional protection.
6. Children's information
Daymoon Play Therapy provides services that may involve children and young people.
We recognise that children's personal information requires particular care. We will collect and use children's personal information fairly, lawfully and only to the extent reasonably necessary for the relevant purpose.
Information about a child may be provided by a parent, guardian, carer or another person with appropriate authority.
Where appropriate, we will consider the child's best interests and their rights when handling their personal information.
7. Confidentiality
Daymoon Play Therapy takes the confidentiality of children, young people, parents, guardians and families seriously.
Personal information will be kept confidential and will not normally be disclosed to other people without an appropriate lawful basis.
There are circumstances in which information may need to be shared, including where:
There is a safeguarding concern.
There is a serious risk of harm to a child, young person or another person.
Disclosure is required by law.
Disclosure is necessary to comply with a legal or regulatory obligation.
You have provided appropriate consent.
Disclosure is otherwise permitted by law.
Where appropriate and safe to do so, this will be discussed with the relevant parent, guardian or client. However, this may not always be possible where doing so could increase risk or conflict with a legal or safeguarding responsibility.
8. Website contact form
The website contains a contact form that allows visitors to contact Daymoon Play Therapy by email.
Information submitted through the contact form is used to respond to your enquiry.
Please be aware that email is not completely risk-free, so you should avoid including unnecessary sensitive or confidential information in your initial website enquiry.
Once an enquiry has been received, information may be retained where necessary to respond to the enquiry, provide services, maintain appropriate records or meet legal and professional obligations.
9. Website hosting and technical information
The website is created and hosted using Hostinger.
When you visit the website, technical information may be processed automatically for purposes such as website functionality, security, preventing misuse and maintaining the service.
This may include information such as your IP address, browser type, device information and information about how you interact with the website.
Daymoon Play Therapy does not use the website to collect payment information and does not operate an online booking system.
10. Cookies and similar technologies
The website may use cookies or similar technologies.
Some cookies may be necessary for the website to function, remain secure or remember basic settings. Other cookies, such as analytics or tracking cookies, may require your consent under applicable UK rules.
Daymoon Play Therapy will provide appropriate information about cookies used on the website and, where consent is required, will obtain consent before using non-essential cookies.
The ICO states that organisations must explain how cookies and similar technologies are used and generally obtain consent for those that are not strictly necessary.
11. Who we may share information with
Daymoon Play Therapy does not sell or rent personal information.
Personal information may be shared where necessary and lawful with:
Service providers involved in operating and maintaining the website.
Email or IT service providers where necessary to provide communication services.
Professional advisers where appropriate.
Relevant professionals or organisations where necessary for safeguarding or the provision of services.
Government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
Where third-party organisations process personal information on our behalf, appropriate measures will be taken to protect that information.
12. How long we keep your information
Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining appropriate professional records, meeting legal or professional obligations, and dealing with complaints or disputes.
The retention period may differ depending on the type of information and the reason it is being retained.
When information is no longer required, it will be securely deleted or otherwise disposed of appropriately.
13. Keeping your information secure
Daymoon Play Therapy takes reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Your data protection rights
Under UK data protection law, you may have the right to:
Be informed about how your personal information is used.
Request access to the personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Request transfer of certain personal information to another organisation.
Object to certain types of processing.
Exercise rights relating to automated decision-making and profiling, where applicable.
These rights are subject to certain legal exceptions and are not always absolute.
If you wish to exercise a data protection right, please contact:
nathalie@daymoonplaytherapy.com
We may need to verify your identity before responding to your request.
15. Making a complaint
If you have concerns about how Daymoon Play Therapy has handled your personal information, please contact us first:
Email: nathalie@daymoonplaytherapy.com
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Further information about making a complaint is available from the ICO.
16. Links to other websites
The website may contain links to other websites that are not operated by Daymoon Play Therapy.
We are not responsible for the privacy practices, content or security of external websites. We recommend that you read the privacy policy of any external website you visit.
17. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, website, legal requirements or the way personal information is processed.
The latest version will always be made available on this website.
Last updated: 22 August 2026
18. Contact information
Daymoon Play Therapy
UK sole trader
ICO Registration Number: ZB608033
Email: nathalie@daymoonplaytherapy.com
Before entering this website, please take a moment to read and acknowledge our Privacy Policy and Terms of Use.
Daymoon Play Therapy respects your privacy and is committed to protecting the personal information of children, young people, parents and families who use our services.
Please note: Here relates to your use of this website. It does not constitute consent to receive play therapy or consent to the processing of therapy or health information. Any consent required in relation to therapy services will be addressed separately.
Your privacy
Daymoon Play Therapy is a UK sole trader and the data controller for personal information processed through this website.
ICO Registration Number: ZB608033
If you have any questions about how your personal information is handled, please contact:
nathalie@daymoonplaytherapy.com
Privacy Policy | Terms of Use